Good customer service is not industry specific
When people have experiences that exceed expectations they will want to come back.
June 21, 201100Kids' Food Basket: Yet Another Reason to Love Grand Rapids
The Kids' Food Basket is an amazing not-for-profit organization that helps “attack childhood hunger” here in Grand Rapids.
June 17, 2011It’s time for King James to put down the royal shovel
How did LeBron James become the most hated person in professional sports? He made a bad decision. And I’m still amazed someone in his inner circle didn’t stop it. “The Decision,” as it was publicized, was an epic public relations disaster. It instantly hurled a spotless NBA superstar into America’s number one villain. Like many people, I watched the entire hour-long show because...
June 15, 2011Why do my thumbs hurt?
Why do my thumbs hurt? Wait, my arm is tingling and numb. Ouch, I have a knot in my chest. Are these just symptoms of getting older? What's up with this?
Well, I narrowed it down to texting. Then I did some research and found it's very prevalent. My trainer said he's seeing a lot of muscle pain and stiff joints because of texting.June 14, 2011Whatever Steve Jobs is selling — I'm buying
In “The Manchurian Candidate,” Frank Sinatra’s character is brainwashed into calling his commanding officer “the kindest, bravest, warmest, most wonderful human being I’ve ever known in my life.”
June 13, 2011Dapper Dads and Women Working Wonders Rockin' in Lansing
After record-setting attendance and votes, the Dapper Dads event raised more than $117,000, nearly tripling funds raised during last year’s event. The top finishers (determined by the number of $5 votes each contestant drew) were Ken Stewart from Jackson National Life and Glenn Granger from Granger Construction. The dads included area doctors, lawyers, lobbyists, athletes, news anchors, business owners and more.
June 10, 2011Tell TED –
My talk on the “Disabled Listener” is 14 minutes of me talking about being a stutterer and dealing with all of you fluent speakers. That description makes even me cringe, so you can understand why I’ve been absolutely blown away by the positive response. (The official versions of the TEDx Lansing talks have just been released on YouTube, so if...
June 9, 2011Don’t wait for bad news to get worse
The moral of the story is to be ready and act immediately to counter any situation that can damage your reputation. You can’t rely on others to accurately tell your story. Reporters often don’t have the time – and too often fail to take the initiative – to fact check an “official” source before publishing a story. Official sources – from police officers to...
June 8, 2011“It’s my wiener and I’ll lie if I want to"
Lie, deny, magnify.
June 7, 2011My journey to the networking Super Bowl
When I started going to networking events four years ago, “networking” seemed like a euphemism for forced conversation. Plus, I always felt pressure to get something out of it – land a new client, reinforce my personal brand or impress some big CEO.
June 6, 2011